Frequently Asked Questions

How much is your delivery charge?

Delivery is free to Winchburgh and Kirkliston. Pick up service is available for other areas. As business grows, we hope to expand our free delivery service to other areas in West Lothian.

What is your normal delivery time?

We normally deliver between 6pm and 7pm. However, if this time slot is not convenient for you, please let us know your preferred time and we will try our best to accommodate you.

Can I order on an ad-hoc basis?

Yes you can. All we ask is that you give us a minimum 24 hours notice. This ensures quality and reduces waste.

If I decide to subscribe for a certain number of days per week, can I change my days?

Yes you can. Just let us know by Sunday your preferred days for the following week.

How do I make payment?

For subscribers, simply set up a weekly standing order. If you’re an ad-hoc customer, you can quickly and easily make your payment to bexbox via bank transfer. Details will be provided with your first bexbox order.

I currently subscribe twice per week, but I am going on holiday soon. What happens then?

Bexbox is completely flexible to your needs. You can choose to skip a week/weeks and pickup whenever you’re ready. In terms of payment, you have two options:-

  1. Temporarily suspend your weekly standing order while you are away.
  2. Simply order extra boxes in the weeks before and/or after your holiday to make up the difference.
What's the difference between Grown-up box and Plus box?

The Plus box is 25% larger than the Grown-up box.

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